Returns and Exchanges

Returns And Exchanges 

You can submit a replacement within 30 days of receiving your product, thanks to our 30-day return policy. Your item must be unused or unworn, with labels still attached, and in the original packing to become eligible for a return.

The invoice or other evidence of purchase is also necessary. We'll provide you with a return postage label and shipment guidelines if your return is approved. Goods returned by us without a return authorization cannot be approved.

Here are some of the crucial details under our return and exchange policy:  

  • Goods that are exempt or not returnable

Several goods, including personal care (like beauty products) items, perishables (such as plants, food, and flowers), and bespoke items (like personalized and special orders) cannot be returned. It also includes hazardous goods, Gases, and volatile liquids. Get in contact if you have inquiries or issues about a particular item. However, gift cards and discounted items cannot be returned. 

  • Problems and damages

Please check your purchase when it arrives and let us know immediately if anything is amiss, broken, or faulty so we can investigate and correct the situation. 

  • European Union 14-day money-back guarantee

Despite those mentioned above, if the product is now being delivered to a country in the European Union. Thus you have a 14-day window to return or cancel your order for any purpose. As said previously, your product must be unused and unworn or unused, with labels still attached and in the same state as you purchased it. You'll additionally require a receipt or other evidence of purchasing. 

  • Refunds

Once we've collected and reviewed your returns, we'll let you immediately whether or not the refund is accepted. Throughout ten business days, if accepted, your initial payment option will instantly be returned. Please remember that the credit card or bank provider may need additional time to approve and deposit the reimbursement. 

  • Exchanges 

Returning the item you already own and then making a new payment for the desired item after the return has been approved is the quickest approach to guarantee you get what you want.